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Title
Text copied to clipboard!IT Support Specialist
Description
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We are looking for a dedicated IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Support Specialist will work closely with other IT team members to ensure the smooth operation of the company's IT infrastructure. This position requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical users. The successful candidate will be proactive, detail-oriented, and capable of managing multiple tasks simultaneously. They will also be responsible for maintaining and updating IT documentation, providing training to end-users, and staying current with the latest technology trends and best practices. This is a fantastic opportunity for someone looking to grow their career in IT support and make a significant impact on the efficiency and productivity of our organization.
Responsibilities
Text copied to clipboard!- Provide technical support for hardware and software issues.
- Respond to and resolve help desk requests.
- Install, configure, and maintain computer systems and applications.
- Troubleshoot network connectivity issues.
- Perform regular system updates and maintenance.
- Assist with the setup and deployment of new hardware and software.
- Maintain IT documentation and inventory records.
- Provide training and support to end-users.
- Monitor system performance and ensure optimal operation.
- Collaborate with other IT team members on projects and initiatives.
- Ensure data security and backup procedures are followed.
- Manage user accounts and access permissions.
- Support remote users and troubleshoot VPN issues.
- Assist with the implementation of new technologies.
- Conduct regular audits of IT systems and processes.
- Provide on-call support as needed.
- Participate in IT planning and strategy meetings.
- Stay current with industry trends and best practices.
Requirements
Text copied to clipboard!- Bachelor's degree in Information Technology or related field.
- 2+ years of experience in IT support or a similar role.
- Strong knowledge of computer hardware, software, and networking.
- Experience with Windows and Mac operating systems.
- Familiarity with Active Directory and Office 365.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple tasks and priorities.
- Experience with remote support tools and techniques.
- Knowledge of data security and backup procedures.
- Ability to provide training and support to end-users.
- Willingness to stay current with new technologies and industry trends.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with troubleshooting hardware and software issues?
- How do you prioritize and manage multiple support requests?
- What steps do you take to ensure data security and backup?
- Can you provide an example of a challenging IT issue you resolved?
- How do you stay current with the latest technology trends and best practices?
- Describe your experience with remote support tools and techniques.
- How do you handle situations where you need to explain technical issues to non-technical users?
- What is your experience with network troubleshooting and connectivity issues?
- Can you discuss a time when you had to collaborate with other IT team members on a project?
- How do you ensure that IT documentation and inventory records are kept up to date?